The Secret to Getting More Out of Customer Satisfaction Research

If you’re being called upon to revamp or introduce a results-driven customer satisfaction research program, you are not alone. Over time, customer satisfaction programs can come to focus primarily on operational metrics, such as availability of merchandise or how quickly service calls are answered, as key performance metrics.   But when trying to diagnose business performance.. read more →

RESEARCH TIPS FROM A DATA GEEK – Qualitative and Quantitative Research – What’s The Difference?

In the world of research, people use the terms qualitative and quantitative research, but the meaning of those terms can be confusing.  This RESEARCH TIPS FROM A DATA GEEK post explains what those terms mean. In the last Research Tips from a Data Geek we defined market research for you. Market research helps you anticipate.. read more →

Finding New Customers With Marketing Research: A MINI CASE STUDY

Tom was a business owner who had a successful chain of restaurants, but wanted to attract more customers. Using marketing research, Tom was able to identify likely new customers and understand why they had not yet visited.  Tom’s story illustrates that marketing research doesn’t need to be complicated to be effective.  The key to success.. read more →

RESEARCH TIPS FROM A DATA GEEK – Market Research Helps You Anticipate Your Customers’ Needs

What is Market Research? Market Research is the process of gathering and analyzing data in order to predict what people will do, what people like, and what they want. This research is conducted in a variety of ways, which include customer surveys, focus groups, and analyzing big data. By asking the right questions and making.. read more →


It’s the information age, and you know what that means: data, numbers, and research. More and more, our organizations are data driven; we are all asked to filter through a plethora of input, which can be overwhelming. The jargon and technical terms you run into can be confusing, and if you are new to this.. read more →

TRAVEL & TOURISM – “Don’t Miss” Advice for Destination Marketers from DMAI2013

The recent Destination Marketing Association International (DMAI) convention in Orlando gathered a savvy group of destination marketers for shared learning and networking. Recurring in many conversations I had with attendees and presenters alike were the following key themes. Keep these in mind as you plan your destination’s priorities for the coming months  – 1. Strategy.. read more →

Big Data Paralysis: 3 Tips for Avoiding the Trap

In a recent article in Inc. magazine, Margaret Heffernan shares the cautionary tale of a small company that invested for the first time in database marketing, only to find themselves drowning in “big data.”  They were saddled with data paralysis and found themselves on a never-ending quest for that missing piece of information – “If.. read more →

Maine reports tourism up

from the The Associated Press, as printed in the Portland Press Herald online ( AUGUSTA Maine officials say summer tourism was up significantly over last year. Data collected by Davidson-Peterson Associates, a travel and tourism research firm in Kennebunk that represents the Office of Tourism, says an estimated 13.7 million day travelers and an additional.. read more →

Davidson-Peterson Associates to measure the economic impact of Red Sox spring training

Kennebunk, ME – Davidson-Peterson Associates (DPA), the travel and tourism division of Digital Research, Inc., has been selected to measure the economic impact and lure of Red Sox and Minnesota Twins Spring Training to the Ft. Myers/Lee County, Florida area. read more →

Economic slowdown reflected in Florida tourism

Davidson-Peterson Associates reports a decline in tourism for Lee County, Florida, from last summer. Read Daily News correspondent Pete Bishop overview of the troubles hitting Florida tourism here: Lee tourism slows with economy “The sagging national economy combined with a hurricane scare contributed to a slow end to the summer tourist season, say Lee.. read more →