The Secret to Getting More Out of Customer Satisfaction Research

If you’re being called upon to revamp or introduce a results-driven customer satisfaction research program, you are not alone. Over time, customer satisfaction programs can come to focus primarily on operational metrics, such as availability of merchandise or how quickly service calls are answered, as key performance metrics.   But when trying to diagnose business performance.. read more →

Finding New Customers With Marketing Research: A MINI CASE STUDY

Tom was a business owner who had a successful chain of restaurants, but wanted to attract more customers. Using marketing research, Tom was able to identify likely new customers and understand why they had not yet visited.  Tom’s story illustrates that marketing research doesn’t need to be complicated to be effective.  The key to success.. read more →

RESEARCH TIPS FROM A DATA GEEK – Market Research Helps You Anticipate Your Customers’ Needs

What is Market Research? Market Research is the process of gathering and analyzing data in order to predict what people will do, what people like, and what they want. This research is conducted in a variety of ways, which include customer surveys, focus groups, and analyzing big data. By asking the right questions and making.. read more →


It’s the information age, and you know what that means: data, numbers, and research. More and more, our organizations are data driven; we are all asked to filter through a plethora of input, which can be overwhelming. The jargon and technical terms you run into can be confusing, and if you are new to this.. read more →

TRAVEL & TOURISM – “Don’t Miss” Advice for Destination Marketers from DMAI2013

The recent Destination Marketing Association International (DMAI) convention in Orlando gathered a savvy group of destination marketers for shared learning and networking. Recurring in many conversations I had with attendees and presenters alike were the following key themes. Keep these in mind as you plan your destination’s priorities for the coming months  – 1. Strategy.. read more →

Big Data Paralysis: 3 Tips for Avoiding the Trap

In a recent article in Inc. magazine, Margaret Heffernan shares the cautionary tale of a small company that invested for the first time in database marketing, only to find themselves drowning in “big data.”  They were saddled with data paralysis and found themselves on a never-ending quest for that missing piece of information – “If.. read more →

FOR AGENCIES, 2 Key Steps to Creating a Shared Language of Success

Have you ever tried to have a conversation with someone who doesn’t speak your language? If so, you know that much of your time is spent trying to find shared terms or gestures that can be understood by both parties. Does pointing down the road mean that’s where you’re going, or that’s where you came.. read more →

New Insights from Past Research

Time and resources are often the enemy of corporate research departments.  Are you being asked to do more with less?  Not only do you have to meet the demands of current information needs, but you have to investigate all the new trends in research – from social media measurement to eye-tracking to mobile.  Sometimes it.. read more →

TechMaine Names Digital Research, Inc. Gazelle Company of the Year

Kennebunk, ME  June 30, 2011 — Digital Research, Inc., headquartered in Kennebunk, ME, today announced that it has won the prestigious Gazelle Company of the Year Award from TechMaine: The Technology Association of Maine.  The award, presented to the company that, through innovation in products, services or business approach, has emerged from its start-up phase.. read more →

Digital Research, Inc. Named a Finalist in TechMaine’s 2011 Technology Awards

Digital Research, Inc. has been named a finalist in TechMaine’s 2011 Technology Awards, in the category of Gazelle Company.  These annual technology awards recognize the accomplishments of the state’s technology sectors over the past year, and present awards to Maine’s top technology companies and individuals.  The Technology Awards Gala and presentation take place on June.. read more →